PROJECT MAINTENANCE & TECHNOLOGY SUPPORT

Eternal offers a full spectrum of application design, development, project maintenance and tech support services, along with the flexibility of engagement models and project management scopes.


You will have peace of mind with all your project maintenance and tech support challenges like

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Business Continuity

We understand the importance of business continuity therefore we at Eternal take accountability and make sure your entire operation is up and running without any glitches.

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Expertise

Every business is different therefore you do not need an in-house IT expert for all your needs. Team Eternal works as your technology partner and one of our specialist team become yours.

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Key Functionality

To run your functional operations smoothly, we ensure your system works bug-free with minimal downtime and all the server needs are fulfilled.

Our Services

Eternal Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services.

OS and Server Migration

It is difficult for non-IT organisations to maintain servers and IT infrastructure to operate smoothly. Eternal helps you to give cloud base solutions and is ready to take all your infrastructure responsibility.

We make sure you get 99.99 up time with our expert server support. We also help customers to migrate to the AWS cloud to gain maximum benefits from AWS infra.

Software Maintenance and Proactive Support

As we know, the software is an evolving process we always read to provide maintenance for the product we have developed. Make sure software runs smoothly and provide standby service in case of any urgency.

We also warn customers when the backup is needed if we foresee any technical problem or problem affecting client business. Also, discuss with project owners about future development in a proactive manner.

Third-Party Solution and Maintenance

Eternal helps business owners if they have already bought a solution from a third party and want maximum benefits from it via enhancement and maintenance.

There are many ready-made CMS and API-based solutions available where we have gained expertise in many areas, and we utilise our experience and knowledge to speed up and enhance the business.

The Third-party Application Takeover Process

Team Eternal is here to back you even if you have already developed an app elsewhere and want maintenance and enhancement support.

Total
analysis

Code Review

Documentation Review

Understand Business Needs

Emergency
response

Urgent Fixes

Performance check and improvement

Server upgrade

Code recovery

Software
Evolution

Functional Road map

Impact Analysis

Agile Approach

Full-featured
maintenance

Server and infra Setup

Preventive Maintenance

Version controls

Backup and Recovery

  • 1

    SLA
    management

  • 2

    Configuration management

  • 3

    Release management

  • 4

    Knowledge management

  • 5

    Quality management

Support Level Approach

Issue processing on all 3 support levels

01

Dedicated

  • Work full time
  • Focus on single project
  • Take responsibility
  • Constant Enhancement
  • Cost Benefit
02

Partial

  • Part-time support
  • Focus on Multiple projects
  • Take Responsibility
  • Enhancement/Maintenance gradually
  • Cost Benefit
03

Time and
Material

  • Team Standby when required
  • Provide estimation and Go
  • Phase wise development
  • No clear project Plan